Shipping Policy

Last Updated: October 6, 2026

Company Information

Brand: Delunariq
Website: delunariq.com

Operating Company:
Xingtai Ruizhuoxi Trading Co., Ltd.

Company Address:
Room 502, Unit 1, 5th Floor, Building 21, Sanyimiao Community,
No. 29 Quannan East Street, Ximenli Subdistrict Office,
Xiangdu District, Xingtai City, Hebei Province, China

Person in Charge: Yao Gumei
Phone: +86 15945682546
Customer Service Email: service@delunariq.com
Customer Service Hours: Monday-Friday 9:00 AM-6:00 PM PDT

1. Shipping Destinations

Delunariq currently ships only to the United States.

Available shipping services depend on your delivery address and will be displayed at checkout. If no shipping option is available for your address, please contact us before placing an order.

2. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Processing includes order verification, product preparation, and packing. Processing time is separate from the carrier’s transit time and is not included in the delivery estimates below.

For this policy, business days are Monday through Friday, excluding applicable public holidays. Orders placed on weekends or holidays begin processing on the next business day.

If an item becomes unavailable or another issue materially delays processing, we will contact you using the details provided with your order.

3. Shipping Methods and Charges

All order thresholds and shipping charges below are stated in U.S. dollars (USD).

The shipping options available for your order, eligibility for free shipping, and the final shipping charge are displayed at checkout before payment. Discounts may affect whether an order meets a shipping threshold.

Free shipping refers to the outbound shipping charge. Return shipping is addressed separately in our Return & Refund Policy.

4. Estimated Delivery Times

Please allow an additional 1–3 business days for order processing before the transit period begins.

Delivery times are estimates rather than guaranteed arrival dates. Actual delivery may be affected by carrier capacity, weather, holidays, customs processing where applicable, address issues, or other circumstances beyond our reasonable control.

Free shipping options use the corresponding Standard or Express service; “free” describes the shipping charge rather than a separate delivery speed.

5. Shipping Confirmation and Tracking

After your order is dispatched, we will send a shipping confirmation to the email address provided at checkout, including tracking information when available.

Tracking updates may not appear immediately after a shipping label is created. If tracking remains unavailable or your shipment shows no progress for an extended period, please contact us with your order number.

If an order is shipped in separate packages, the packages may have different tracking numbers and arrival dates. We will not impose an additional shipping charge solely because we choose to split your shipment.

6. Delivery Address and Order Changes

Please ensure that your delivery address, apartment or unit number, postal code, and contact details are accurate before completing checkout.

If you discover an error, email service@delunariq.com as soon as possible. We will check whether the address can still be corrected. Changes may not be possible once an order has been processed or dispatched.

If a package is returned because of an incomplete or incorrect address, refusal, or failure to collect it, we will contact you to discuss the available options. Any applicable reshipping charge will be explained before you agree to a new shipment.

7. Delayed, Missing, or Undelivered Packages

If your order has not arrived within the estimated delivery period, please contact us with your order number and tracking details.

If tracking shows “delivered” but you cannot locate the package, please:

• Check the delivery location and any safe places around the property.

• Ask household members, building staff, or neighbors whether they accepted it.

• Contact us so that we can help investigate with the carrier.

A delivery scan alone does not prevent you from reporting a missing package. We will review the available information and work with you toward an appropriate resolution, which may include a replacement or refund where warranted.

8. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives, particularly fragile items such as plates, cups, drinking glasses, and fruit bowls.

If an item arrives damaged, defective, or incorrect, email service@delunariq.com as soon as reasonably possible. Include your order number, a description of the issue, and photographs of the item and packaging where available.

Please retain the item and packaging while we assess the issue, unless keeping them would be unsafe. Do not handle broken glass or sharp fragments solely to obtain photographs.

We will review the issue and arrange an appropriate resolution. You will not be charged return shipping for a confirmed damaged, defective, or incorrect item.

9. Taxes and Import Charges

Any sales tax collected by us is displayed at checkout before payment.

If a shipment involves international transit, import requirements may affect delivery. Any import duties, taxes, or clearance charges payable by the customer must be disclosed before purchase. If a carrier requests an unexpected import-related payment, please contact us before paying so that we can review the request.

10. Returns After Delivery

We accept eligible return requests within 180 days from the date you receive your order.

Please contact service@delunariq.com before sending merchandise back. Our team will provide return authorization, the correct return address, and instructions.

Eligible returns are free of return shipping charges, subject to our Return & Refund Policy. The company address at the top of this page should not be used as a return address unless our team specifically instructs you to do so.

11. Contact Us

For questions about shipping, tracking, or delivery, email service@delunariq.com and include your order number.