Privacy Notice

Last Updated: October 6, 2026

Company Information

Brand: Delunariq
Website: delunariq.com

Operating Company / Data Controller:
Xingtai Ruizhuoxi Trading Co., Ltd.

Company Address:
Room 502, Unit 1, 5th Floor, Building 21, Sanyimiao Community,
No. 29 Quannan East Street, Ximenli Subdistrict Office,
Xiangdu District, Xingtai City, Hebei Province, China

Person in Charge: Yao Gumei
Phone: +86 15945682546
Customer Service Email: service@delunariq.com
Customer Service Hours: Monday-Friday 9:00 AM-6:00 PM PDT

1. About This Privacy Notice

Delunariq is an online retail store operated by Xingtai Ruizhuoxi Trading Co., Ltd., offering tableware and dining accessories to customers in the United States.

This Privacy Notice explains how we collect, use, disclose, and retain personal information when you visit delunariq.com, place an order, contact us, or otherwise use our services.

For the processing described in this notice, Xingtai Ruizhuoxi Trading Co., Ltd. is responsible for determining how and why your personal information is used.

2. Personal Information We Collect

Depending on your interactions with us, we may collect the following categories of information:

Contact and delivery information: Your name, email address, telephone number, billing address, and shipping address.

Order and transaction information: Products purchased, order numbers, purchase amounts, payment status, shipping details, and return or refund records.

Payment information: Information needed to process your payment through our checkout and payment providers. Payment card details are handled by the relevant payment provider. We do not require you to send full card numbers or card security codes by email.

Account information: If you create an account, the information associated with that account, such as your contact details, saved addresses, and order history.

Customer service communications: Messages, inquiries, product photographs, and other information you provide when requesting assistance.

Device and usage information: Information such as your IP address, browser type, device characteristics, pages viewed, referring links, and interactions with our website. Some of this information may be collected through cookies or similar technologies.

Preferences: Your marketing choices, privacy preferences, and cookie consent selections, where applicable.

3. Sources of Personal Information

We collect information:

• Directly from you when you place an order, complete a form, create an account, or contact us.

• Automatically when you interact with our website, depending on the technologies enabled and your privacy choices.

• From service providers involved in payment processing, order fulfillment, delivery, fraud prevention, and website operation.

4. How We Use Personal Information

We use personal information as needed to:

• Process payments and fulfill orders.

• Arrange shipping and provide order or delivery updates.

• Manage returns, refunds, and customer service requests.

• Maintain customer accounts, where available.

• Provide product information and respond to inquiries.

• Protect our website, customers, and transactions against fraud or misuse.

• Diagnose technical problems and improve website usability.

• Send marketing communications where permitted and consistent with your choices.

• Maintain business records, resolve disputes, and meet applicable legal obligations.

Where applicable law requires a legal basis for processing, we rely on the basis appropriate to the activity, such as performing a contract, complying with legal obligations, pursuing legitimate interests, or obtaining your consent.

5. How We Disclose Personal Information

We disclose personal information where reasonably necessary for the purposes described in this notice, including to:

Shopify and website service providers: To host and operate our online store, support checkout, and maintain website functionality.

Payment providers: To process transactions, confirm payment status, and help prevent payment fraud.

Fulfillment and logistics providers: To prepare, ship, track, and deliver orders.

Customer service and technical providers: To manage inquiries, maintain systems, and resolve technical issues.

Analytics and advertising providers, if enabled: To understand website use and support marketing activities, subject to applicable consent requirements and privacy choices.

Professional advisers and authorities: Where necessary for accounting, legal advice, compliance, responding to lawful requests, or protecting legal rights.

Parties to a business transaction: Where reasonably necessary in connection with a proposed or completed merger, acquisition, restructuring, or transfer of business assets, subject to appropriate protections.

Some providers process information on our behalf, while others may process certain information under their own privacy notices.

We do not sell personal information for monetary payment. If advertising technologies used on our website constitute a “sale,” “sharing,” or targeted advertising under applicable privacy law, you may exercise the relevant opt-out rights described below.

6. Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies for the following purposes:

• Essential functions: Shopping cart operation, checkout, security, and saving necessary session information.

• Preferences: Remembering settings and choices.

• Analytics: Understanding website performance and visitor interactions.

• Advertising: Measuring campaigns and supporting relevant advertising, where enabled.

Where required, we request consent before using non-essential technologies.

You can manage cookies through the privacy controls available on our website and your browser settings. Blocking certain cookies may affect website functionality.

Where applicable law requires recognition of a browser-based opt-out signal, such as Global Privacy Control, we treat that signal as an opt-out request for the browser or device sending it.

7. Marketing Choices

Where we send promotional emails, you can unsubscribe using the link included in the message or by contacting us.

Opting out of marketing does not stop communications needed to complete or support your transactions, such as order confirmations, shipping updates, or responses to your requests.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this notice.

Retention periods depend on the type of information, the status of your account or order, applicable recordkeeping requirements, and the need to prevent fraud or resolve disputes.

Order and customer service records may be retained to administer our 180-day return period, measured from the date you receive your order. Some records may need to be kept longer for tax, accounting, legal, or dispute-related purposes. The return period does not determine the retention period for all personal information.

When information is no longer needed, we delete it, anonymize it, or otherwise dispose of it securely, subject to applicable requirements and backup retention processes.

9. International Processing

Our operating company is located in China, and our store serves customers in the United States. Shopify and other service providers may process information in additional countries.

Your personal information may therefore be transferred to, stored in, or accessed from countries other than your country of residence. Where applicable law requires safeguards for international transfers, we use the safeguards required for the relevant processing.

10. Information Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, or loss.

No website, electronic transmission, or storage system can be guaranteed to be completely secure. Please protect your account credentials and avoid sending sensitive payment information through email.

11. Your Privacy Rights

Depending on your place of residence and applicable law, you may have rights to:

• Request access to personal information we hold about you.

• Request correction of inaccurate information.

• Request deletion of personal information.

• Obtain a portable copy of certain information.

• Object to or restrict certain processing.

• Withdraw consent for processing based on consent.

• Opt out of certain uses or disclosures for targeted advertising, sale, or sharing.

• Appeal a decision about a privacy request, where applicable.

• Submit a complaint to the relevant privacy authority.

We will not discriminate against you for exercising applicable privacy rights.

To submit a request, email service@delunariq.com with the subject line “Privacy Request.” Please describe your request and provide enough information for us to identify the relevant records.

We may need to verify your identity before acting on a request. Authorized agents may submit requests where permitted, subject to verification of their authority. We respond within the time required by applicable law. Certain information may be retained where a legal exception applies.

12. Children’s Privacy

Our store is intended for a general adult audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, please contact us so that we can investigate and take appropriate action.

13. Third-Party Websites

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own privacy notices. Please review those notices before providing personal information.

14. Changes to This Privacy Notice

We may update this Privacy Notice to reflect changes in our operations, technology, or applicable requirements. Updates will be posted on this page with a revised “Last Updated” date. Where required, we will provide additional notice or request consent.

15. Contact Us

For questions about this Privacy Notice or to exercise your privacy rights, contact service@delunariq.com.