Frequently Asked Questions (FAQ)
Last Updated: October 6, 2026
Company Information
Brand: Delunariq
Website: delunariq.com
Operating Company:
Xingtai Ruizhuoxi Trading Co., Ltd.
Company Address:
Room 502, Unit 1, 5th Floor, Building 21, Sanyimiao Community,
No. 29 Quannan East Street, Ximenli Subdistrict Office,
Xiangdu District, Xingtai City, Hebei Province, China
Person in Charge: Yao Gumei
Phone: +86 15945682546
Customer Service Email: service@delunariq.com
Customer Service Hours: Monday-Friday 9:00 AM-6:00 PM PDT
1. What does Delunariq sell?
Delunariq offers tableware and dining accessories, including plates, cups, fruit bowls, drinking glasses, and related tabletop essentials.
Please review each product page for the itemβs materials, dimensions, quantity, included components, and care instructions. Decorative accessories shown in photographs are not included unless expressly listed.
2. Who operates Delunariq?
Delunariq is operated by Xingtai Ruizhuoxi Trading Co., Ltd., a company based in China. Our company details and contact information appear at the top of this page.
3. Where do you ship?
We currently ship only to the United States.
Available shipping services depend on your delivery address and are displayed at checkout. If no shipping option appears for your address, please contact us before placing an order.
4. How long does order processing take?
Orders are generally processed within 1β3 business days after successful payment confirmation.
Processing time covers order verification, preparation, and packing. It is separate from shipping transit time.
Business days are Monday through Friday, excluding applicable public holidays.
5. How long does delivery take?
Estimated transit times after dispatch are:
| Shipping Method | Estimated Transit Time |
|---|---|
| Standard Shipping, including Free Standard Shipping | 7β15 business days |
| Express Shipping, including Free Express Shipping | 5β10 business days |
Please allow an additional 1β3 business days for processing.
Delivery times are estimates, not guaranteed arrival dates. Carrier delays, weather, holidays, address issues, and customs processing where applicable may affect delivery.
6. How much does shipping cost?
Our shipping charges are stated in U.S. dollars (USD):
| Shipping Method | Order Amount (USD) | Shipping Charge |
|---|---|---|
| Standard Shipping | $1.00β$38.99 | $2.99 |
| Free Standard Shipping | $39.00β$48.99 | Free |
| Express Shipping | $0.00β$48.99 | $5.99 |
| Free Express Shipping | $49.00 and above | Free |
Available methods, eligibility, and the final shipping charge are displayed at checkout before payment. Discounts may affect shipping thresholds.
βFreeβ refers to the shipping charge; the delivery speed follows the corresponding Standard or Express service.
7. How can I track my order?
After dispatch, we will email a shipping confirmation with tracking information when available.
Tracking may take time to update after a label is created. If your tracking remains unavailable or shows no progress for an extended period, contact us with your order number.
Orders sent in separate packages may have different tracking numbers and delivery dates.
8. Can I change my address or cancel my order?
Email service@delunariq.com as soon as possible with your order number and requested change.
We will check whether we can accommodate your request. Changes or cancellations may not be possible once processing or dispatch has progressed.
If cancellation is no longer available, you may request an eligible return after delivery.
9. What payment methods and currency do you accept?
Available payment methods are shown at checkout. Product prices and shipping charges are stated in USD.
Any taxes collected by us and applicable shipping charges are displayed before you submit payment. Your bank or payment provider may apply its own currency conversion or transaction fees.
10. Are your products dishwasher, microwave, or oven safe?
Suitability varies by product. Please follow the specific product description and any instructions supplied with your purchase.
Do not assume an item is dishwasher, microwave, oven, freezer, or hot-liquid safe unless expressly stated.
Avoid sudden temperature changes, and do not use chipped, cracked, or broken tableware. Contact us before purchasing if you need clarification about a particular use.
11. What should I do if an item arrives broken, defective, or incorrect?
Contact service@delunariq.com as soon as reasonably possible. Include your order number, a description of the issue, and photographs of the item and packaging where available.
Retain the item and packaging while we assess the issue, unless doing so would be unsafe. Do not handle broken glass or sharp fragments solely to obtain photographs.
We will review the issue and arrange an appropriate resolution, which may include a replacement, missing component, or refund. We cover authorized return shipping for confirmed damaged, defective, or incorrect items.
12. What if my package is late or marked delivered but missing?
Check the tracking information, delivery location, safe places around your property, and whether someone accepted the package on your behalf.
If you still cannot locate it, contact us with your order number and tracking details. We will help investigate with the carrier.
A delivery scan does not prevent you from reporting nonreceipt. We will review the circumstances and work toward an appropriate resolution.
13. What is your return period?
We accept eligible return requests within 180 days from the date you receive your order.
The period begins on the delivery date, not the purchase date or the date you contact customer service. For items delivered separately, each itemβs return period starts when you receive it.
A request submitted within the period will not become ineligible solely because our response or return instructions arrive after the deadline.
14. What condition must an item be in for a return?
For change-of-mind returns, items must be unused, unwashed, and in their original condition, with all included components and accessories.
Please use the original packaging where reasonably possible, or suitable protective packaging, and provide an order number or other proof of purchase.
Used, altered, or customer-damaged items generally do not qualify for change-of-mind returns. Exceptions may also apply to clearly disclosed personalized or made-to-order products and gift cards, if offered.
These conditions do not exclude claims concerning items that arrived damaged, defective, or incorrect. Please review our Return & Refund Policy for full details.
15. How do I request a return?
Email service@delunariq.com with your order number, the items you wish to return, and the reason for your request.
Contact us before sending any merchandise. We will provide authorization, the designated return address, and shipping instructions.
Please dispatch an approved return within 30 calendar days after receiving those instructions. This dispatch period is separate from your 180-day window to request a return. Contact us if you need more time.
16. Is return shipping free?
Yes. Return shipping is free for returns approved under our Return & Refund Policy, including eligible change-of-mind returns.
We provide a prepaid label or another prepaid shipping arrangement. If a prepaid service is unavailable, we will agree on a shipping method and reimbursement before you send the package.
Please contact us before purchasing your own return shipping. We do not charge restocking fees for eligible returns.
17. Where should I send my return?
Use only the return address provided with your authorization. We will identify the destination country or region in the instructions.
The company address at the top of this page is not an automatic return address. Do not send merchandise there unless our team specifically instructs you to do so.
If an approved return requires international shipping, we will arrange or cover the authorized return shipping under our Return & Refund Policy.
18. When will I receive my refund?
After receiving your return, we generally inspect it and notify you of the outcome within 5 business days.
Approved refunds are issued within 5 business days after approval, normally to your original payment method. Your bank or payment provider may then need an additional 5β10 business days to post the funds.
If you have not received the funds more than 10 business days after our refund confirmation, contact your payment provider and email us for assistance.
19. Will the original shipping charge be refunded?
For change-of-mind returns, original outbound shipping charges are non-refundable unless applicable law requires otherwise.
If the return results from our error or an item arriving damaged, defective, or incorrect, we also refund the original shipping charge attributable to the affected item. If the entire order is affected, we refund the full original shipping charge.
We do not retroactively charge outbound shipping solely because an eligible return reduces an order below its original free-shipping threshold.
20. Can I exchange an item?
Contact us before returning your purchase. Exchanges depend on stock availability.
If a direct exchange is unavailable, you may return an eligible item for a refund and place a separate order. Any price difference will be explained before you agree to an exchange.
21. How do you handle my personal information?
Our Privacy Notice explains what personal information we collect, how we use and disclose it, retention practices, and available privacy rights and choices.
For privacy questions or requests, email service@delunariq.com with the subject line βPrivacy Request.β
22. How can I get further assistance?
Email service@delunariq.com. For order-related questions, include your order number and a brief description of the issue. Please do not send passwords or full payment card details.