Return & Refund Policy

Last Updated: October 6, 2026

Company Information

Brand: Delunariq
Website: delunariq.com

Operating Company:
Xingtai Ruizhuoxi Trading Co., Ltd.

Company Address:
Room 502, Unit 1, 5th Floor, Building 21, Sanyimiao Community,
No. 29 Quannan East Street, Ximenli Subdistrict Office,
Xiangdu District, Xingtai City, Hebei Province, China

Person in Charge: Yao Gumei
Phone: +86 15945682546
Customer Service Email: service@delunariq.com
Customer Service Hours: Monday-Friday 9:00 AM-6:00 PM PDT

1. Our 180-Day Return Period

Delunariq accepts eligible return requests within 180 days from the date you receive your order.

The return period begins on the delivery date, not the purchase date or the date you contact customer service. For items delivered separately, the period begins on the date you receive each item.

Please submit your return request within this 180-day period. A request submitted on time will not become ineligible solely because our team responds or provides return instructions after the period ends.

2. Return Eligibility

For a change-of-mind return, items must:

• Be unused, unwashed, and in their original condition.

• Include all original accessories, components, and any items supplied as part of the purchase.

• Be returned in their original packaging where reasonably possible, or in suitable protective packaging.

• Be accompanied by an order number, receipt, or other proof of purchase.

You may carefully inspect an item to assess its appearance and condition. Items showing use, food or drink residue, alterations, or customer-caused damage may not qualify for a change-of-mind return.

These conditions do not exclude claims concerning items that arrived damaged, defective, or incorrect.

3. How to Request a Return

Before sending any merchandise, email service@delunariq.com with:

• Your order number.

• The name or email address used for the purchase.

• The item or items you wish to return.

• The reason for your request.

• Photographs, where available, if an item is damaged, defective, or incorrect.

Our team will review your request and provide return authorization, the designated return address, and shipping instructions.

Please dispatch an approved return within 30 calendar days after receiving the return instructions. If you need additional time, contact us before that deadline so that we can assist.

4. Return Address

Please do not send merchandise to the company address at the top of this page unless our customer service team specifically instructs you to do so.

That address identifies our operating company in China and is not automatically the return destination.

The designated return address, including its country or region, will be provided with your return authorization. If an approved return requires international shipping, we will arrange or cover the authorized return shipping as described below.

Returns sent without contacting us first may be delayed or difficult to identify. If you have already shipped an item, please send us the tracking details so that we can help locate it.

5. Return Shipping Costs

Return shipping is free for returns approved under this policy, including eligible change-of-mind returns and confirmed damaged, defective, or incorrect items.

We will provide a prepaid return label or another prepaid shipping arrangement. If a prepaid service is unavailable, we will agree with you in writing on a return method and reimbursement of the reasonable shipping cost before you send the package.

Please do not purchase an alternative shipping service at your own expense without first contacting us, as we cannot guarantee reimbursement of costs that were not agreed upon.

We do not charge restocking fees for eligible returns.

6. Damaged, Defective, Incorrect, or Incomplete Orders

Please inspect your order after delivery. If an item arrives broken, defective, incorrect, or with missing components, contact us as soon as reasonably possible.

Include your order number, a description of the issue, and photographs of the item and packaging where available. Keep the item and packaging while we assess the issue, unless doing so would be unsafe.

For broken glass, ceramic fragments, or other sharp materials, do not handle or repackage them solely to provide evidence. Contact us for safe instructions.

After reviewing the issue, we will arrange an appropriate resolution, which may include a replacement, missing component, or refund. We will cover any required authorized return shipping. If we confirm that no physical return is necessary, we will tell you before you dispose of the item.

We do not impose a separate shorter reporting deadline that replaces the 180-day return period. Reporting promptly helps us investigate delivery damage and resolve the issue.

7. Items That May Not Qualify for Return

The following generally do not qualify for change-of-mind returns:

• Items used, washed, altered, or damaged after delivery, other than damage caused by an existing defect.

• Items missing essential parts or accessories for reasons unrelated to our error.

• Personalized or made-to-order products, if clearly identified as non-returnable before purchase.

• Gift cards, if offered, except where a refund is required by applicable law.

Sale or discounted items remain eligible unless a specific exception was clearly disclosed before purchase and is permitted by applicable law.

These exceptions do not remove your rights concerning faulty, damaged, misdescribed, or incorrect goods.

8. Return Packing and Tracking

Please pack approved returns securely to protect fragile tableware during transit. Use protective cushioning and suitable outer packaging, following the instructions we provide.

Keep your return receipt and tracking number until your return has been resolved.

If a return arranged through our authorized shipping method is lost or damaged in transit, contact us. We will investigate with the carrier and will not automatically deny a refund solely because of a carrier-related issue.

9. Inspection and Refund Decisions

After receiving your return, we will inspect it and notify you of the outcome by email, generally within 5 business days.

If we cannot approve a return, we will explain the reason and discuss the available options. We will not impose an undisclosed deduction or disposal charge.

For approved returns, we will issue the refund within 5 business days after approval.

10. Refund Amount and Original Shipping Charges

For an approved return, we refund the amount actually paid for the returned item, including applicable refundable taxes. Discounts are taken into account when calculating the refund.

For a change-of-mind return, the original outbound shipping charge is non-refundable unless required by applicable law.

If a return results from our error or an item arriving damaged, defective, or incorrect, we will also refund the original shipping charge attributable to the affected item. If the entire order is affected, we will refund the full original shipping charge.

If your order qualified for free shipping, we will not retroactively deduct an outbound shipping fee solely because your return reduces the value of the items you keep.

11. Refund Method and Bank Processing

Refunds are issued to the original payment method whenever possible. We do not substitute store credit for an approved monetary refund without your agreement.

After we issue a refund, your bank or payment provider may take an additional 5–10 business days to post it to your account. Processing times vary by provider.

If the original payment method can no longer receive a refund, contact us so that we can work with the payment provider on an appropriate alternative.

If more than 10 business days have passed since your refund confirmation and you have not received the funds, contact your payment provider and email us for assistance.

12. Exchanges

If you would like a different item, contact us before returning your purchase. Exchange availability depends on stock.

If a direct exchange is unavailable, you may return the eligible item for a refund and place a separate order for the replacement. We will explain any price difference before you agree to an exchange.

13. Order Cancellations

To request cancellation, email us as soon as possible with your order number.

If the order has not entered a stage where cancellation is no longer possible, we will cancel it and issue a refund. Once an order has been processed or dispatched, cancellation may not be available; you may instead request a return after delivery under this policy.

14. Your Consumer Rights

This policy does not limit any rights or remedies that cannot be excluded under applicable consumer protection law. Where mandatory legal rights provide additional protection, those rights continue to apply.

15. Contact Us

For return authorization, refund questions, or assistance with an item, email service@delunariq.com.