Contact Us
Last Updated: October 6, 2026
Company Information
Brand: Delunariq
Website: delunariq.com
Operating Company:
Xingtai Ruizhuoxi Trading Co., Ltd.
Company Address:
Room 502, Unit 1, 5th Floor, Building 21, Sanyimiao Community,
No. 29 Quannan East Street, Ximenli Subdistrict Office,
Xiangdu District, Xingtai City, Hebei Province, China
Person in Charge: Yao Gumei
Phone: +86 15945682546
Customer Service Email: service@delunariq.com
Customer Service Hours: Monday-Friday 9:00 AM-6:00 PM PDT
How We Can Help
Delunariq is an online retail store operated by Xingtai Ruizhuoxi Trading Co., Ltd., offering tableware and dining accessories to customers in the United States.
Please contact our customer service team for assistance with:
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Product details, dimensions, materials, and care instructions.
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Orders, payment inquiries, and order status.
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Shipping and delivery questions.
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Return requests and refund inquiries.
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Damaged, defective, incorrect, or missing items.
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Privacy questions or concerns about our website.
Order Inquiries
Please email service@delunariq.com and include your order number, the email address used at checkout, and a description of your request.
If your inquiry concerns a damaged, defective, or incorrect item, please include clear photographs of the item and packaging, where available, to help us assess the issue.
For your security, do not send your account password, full payment card number, or card security code.
Returns and Refunds
We accept eligible return requests within 180 days from the date you receive your order. The return period begins on the delivery date, not the purchase date or the date you contact us.
To request a return, contact service@delunariq.com before sending any merchandise. Our team will provide return authorization, the appropriate return address, and instructions.
Eligible returns are free of return shipping charges, subject to the conditions and exceptions described in our Return & Refund Policy.
The company address listed above is not an automatic return address. Please do not send merchandise to that address unless our customer service team specifically instructs you to do so.
Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible and include your order number and the requested change.
We will check the orderβs processing status. Changes or cancellations may not be possible once an order has been processed or shipped.
Customer Service Availability
Our customer service team handles inquiries during the hours listed above. Messages received outside those hours will be reviewed during the next available customer service period. Response times may vary depending on inquiry volume and the information needed to resolve your request.
Privacy Inquiries
For questions about how your personal information is handled, or to submit a privacy-related request, email service@delunariq.com with the subject line βPrivacy Request.β Please refer to our Privacy Notice for further information.